Frequently Asked Questions

Who we are

We were founded in Nagoya, Japan in 2010, and have been developing and operating games mainly for smartphones. Our Instant Games titles on Facebook, especially Super Bowling, The Bowling Club, Casino Bowling, and Bowling Party, have been played by over 120 million people to date. (As of October 2020)

For more information, please visit our Abut Us page.

What payment methods do you offer?

We accept a wide range of payment methods:

Payments

Available currencies : USD $, CAD $, EUR €, GBP £, JPY ¥

Please note that prices do not include possible fees charged by your bank or payment service provider.

How has the spread of the new coronavirus (COVID-19) affected your store operations?

The store works with a manufacturing partner to manufacture and ship our products, and we receive regular updates on their operations.

We have a manufacturing partner that is currently in operation and will continue to accept orders as usual, but it may take longer than usual for them to manufacture and ship your order.

If you have any questions, please feel free to contact us at CONTACT US page.

Due to the spread of the new coronavirus (COVID-19), will I receive the products I ordered?

Yes, your order is available for delivery. There are no delivery interruptions except in countries or regions where many delivery companies have stopped accepting deliveries, or where the country itself restricts the acceptance of deliveries.

However, due to shipping restrictions, delivery may take longer than usual.

Are you experiencing delays in deliveries due to the spread of the new coronavirus (COVID-19)?

Yes, many countries and regions are currently experiencing delays in delivery due to border closures and the switchover to ground transportation due to air traffic cancellations.

We are currently following the latest information from our manufacturing partners and delivery companies to deliver to areas where we are able to do so.

If you have any questions regarding delivery delays, please contact the delivery partner responsible for the delivery of your order directly.

Can I cancel?

Please contact us as soon as possible, as it is possible to cancel your order before production begins. However, in most cases, manufacturing will begin immediately. Also, please understand that there is a time lag between when we can confirm the timing of the customer's contact and when we contact the manufacturer, so it is difficult to cancel in effect.

If you have any questions about cancellations, please send them to the CONTACT US page.

Can I make changes to my order?

If it was before we started production, it is possible. Please contact us as soon as possible as we will process the cancellation and the customer will be asked to reorder.

However, in most cases, manufacturing will begin immediately. Also, please understand that there is a time lag between when we can confirm the timing of the customer's contact and when we contact the manufacturer, so it is difficult to cancel in effect.

If you have any questions about cancellations, please send them to the CONTACT US page.

Will you issue me a receipt?

We are sorry, but we have no plans to issue a receipt at this time. We would appreciate it if you could take a note of your order screen or credit card details.

Can I specify a delivery time?

We are sorry, but we are unable to specify a delivery time. Thank you for your understanding.

Can you ship it as a gift?

Sorry. We are unable to include gift wrapping or message cards in the shipment because the products are shipped directly from the manufacturing facility.

Therefore, if you would like to send a gift to the recipient, please send it to your home, and then pack it yourself before sending it to the recipient.

I received a defective product, what should I do?

If you have received a damaged item, please send us a photo of the damaged item to our shop first.

As soon as we contact the manufacturer and confirm the condition of the item, we will send you a replacement at the manufacturer's expense.

Please contact us within 3 weeks of receiving the product.

I would like to return it, what should I do?

As a general rule, we do not accept returns or exchanges other than those caused by our store or the manufacturer's defect or inadequacy.

If you must return an item, we will accept it, but we will not refund it. Please note that items returned to the manufacturer will ultimately be donated to charity if you do not contact us, so please place a new order if you wish to exchange it.

The customer is responsible for the return shipping costs.

I haven't received the goods.

If an item has been sent back to the manufacturing plant, most likely this is due to an error in the shipping address. If you wish to re-deliver the item, please provide us with the correct address, as we will be notified after the item is returned to the factory.

Please note that you will be charged for shipping costs if you refuse to receive the item or return it, or if there is an error in the shipping address.

It may have been lost in transit by the shipping company.

If the goods are lost in transit by the shipping company, you must notify us within 3 weeks of receipt of the goods.

If the carrier loses the item, the manufacturer will remanufacture a replacement item and pay for delivery. However, we may ask you to confirm that the shipping address is correct. We may also ask you to contact the shipping company to double-check the lost delivery.

Note: We and the manufacturer will not be held responsible if you claim that you did not receive your order, even though your tracking information states that your order was delivered. Please note that the customer will be responsible for all replacements in such cases.

Why aren't items included in the same order being shipped in bulk?

The delivery time for each item delivered may vary. This is due to the fact that some items are packed individually before delivery.

For example, posters are delivered in a durable paper tube or something similar, but t-shirts cannot be packed together.

How do I wash my printed garments?

To prolong the life of the original print, we recommend that you follow the precautions below.

Basic

Turn over and machine wash in cold water along with similarly colored garments with a mild detergent, use non-chlorine bleach only when necessary and do not use fabric softener. Tumbler dry at low temperature or hang to dry.

Ironing can be done if necessary, but do not iron over the print. Also, do not dry clean.

In the case of 100% cotton

Please use caution when washing and drying clothes on high temperature settings. Washing at high temperatures can fade and crack the print of the garment and the high temperature setting of the dryer can shrink the garment and damage the garment.

For dye sublimation printing

It can be washed at all temperature settings without affecting the quality. However, it is recommended that polyester fabrics be washed with similar colored clothing, as the color may appear on polyester fabrics. High temperatures during washing and drying may cause the fabric to shrink.

There's a sour smell coming from the product...

When you unpack a t-shirt or hoodie that has been printed with inkjet printing (DTG = Direct to Garment), it may have a vinegar-like odor or white residue. This odor or white residue is due to the fusing agent used during the printing process and is a temporary phenomenon.

FIXING agents are used in all DTG prints to bind the ink and fabric together. The use of a fusing agent will help the print to last longer.

Any odor or white residue is temporary, so if you have any concerns, please wash it before you wear it.

How long will it take to receive my order?

Due to Covid-19, our fulfillment times will be longer than usual for some product categories. The entire industry is grappling with challenges and we're seeing delays in our supply chain, including distributors and shipping carriers.

We ship Worldwide! Please allow 3 to 5 business days for your item(s) to be made before shipment. After your item(s) have been processed, you will receive a tracking code and approximate shipping times are as follows:

  • United States: Avg. 3 - 5 business days (after fulfillment)
  • Canada: Avg. 7 - 10 business days (after fulfillment)
  • United Kingdom: Avg. 7 - 14 business days (after fulfillment)
  • Australia: Avg. 14 - 20 business days (after fulfillment)
  • Rest of the world: Avg. 15 - 25 business days (after fulfillment)

Do you ship world wide?

Yes! Except for a few items, but if you have an address, we'll ship there - regardless of where you are in the world! However, bowling balls are excluded.

How much does shipping cost?

All orders are subject to shipping charges. Our shipping costs are typically very low and are calculated by three main factors:

  1. The total weight of your order.
  2. Where your order is being sent to.
  3. How quickly you want to receive your order (i.e. standard or expedited).

To find out exactly how much shipping might cost you, add a product to your cart and start the checkout process. Enter your shipping address and a rate will be calculated for you. You can then decide if you want to continue checking out.

Do I need to pay taxes and customs fees?

Our products are shipped from Europe or the United States. International customers are responsible for all fees, taxes, and duties associated with shipping to their respective countries.

These charges must be paid by the recipient of the parcel. We are not responsible for customs duties and import tariffs.

Please contact your local customs office for information on customs duties and import tariffs.

For U.S. Customers

Most parcels with a declared value of less than USD$2000 will be settled free of charge.

For Canadian customers

For orders over CAD$20, you will need to pay the applicable customs duties and GST. For more information, please visit the Canada Customs website.

For EU Customers

EU Directives calculates the total value of an order as a combination of the price of the product and the shipping costs.

  • For orders with a total value of 22 Euros or less: Both taxes and import duties are waived.
  • For orders with a total value between 22 and 150 Euros : The buyer is responsible for paying the sales tax on the total value.
  • For orders with a total value greater than 150 Euros : The purchaser is responsible for paying both sales tax and import tax on the total amount.
Additional information on importing goods:

For UK Customers

For more information, please click here.

For Australian customers

orders under $1000 AUD are considered "low value imports" by Australian Customs; as of July 1, 2018, duty may apply to goods imported from overseas by Australian consumers. For more information, please visit the Australian Customs website.