Frequently Asked Questions

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Frequently Asked Questions

Who we are

What payment methods do you offer?

How has the spread of the new coronavirus (COVID-19) affected your store operations?

Due to the spread of the new coronavirus (COVID-19), will I receive the products I ordered?

Are you experiencing delays in deliveries due to the spread of the new coronavirus (COVID-19)?

Can I cancel?

Can I make changes to my order?

Will you issue me a receipt?

Can I specify a delivery time?

Can you ship it as a gift?

I received a defective product, what should I do?

I would like to return it, what should I do?

I haven't received the goods.

It may have been lost in transit by the shipping company.

Why aren't items included in the same order being shipped in bulk?

How do I wash my printed garments?

There's a sour smell coming from the product...

How long will it take to receive my order?

Do you ship world wide?

How much does shipping cost?

Do I need to pay taxes and customs fees?